Frequently Asked Questions
COVID-19 Notice: Normally you would receive your DD214 per the schedule below. Unfortunately, these are not normal times. As a result, we do not know exactly when the agency will be able to return your documents to us.
The government processes DD214 requests on a first-come, first-served basis and is a long process when doing so alone. Sometimes by weeks or months We usually process your request the same day in our office and submit it to the government the next business day. Note: you will receive a scanned copy of your DD214 by email first, and a hard copy by mail several days later.
COVID-19 Notice: Normally you would receive your DD214 per the schedule below. Unfortunately, these are not normal times. As a result, we do not know exactly when the agency will be able to return your documents to us.
You can submit your order directly through our website with the ease of e-signature technology from a desktop, laptop, or mobile device avoiding having to download, print, sign, and fax your request. Your request will take priorities compared to the government’s large call center, we manually coordinate your order. Tracking your request through the government is difficult and frustrating, let us be your experts during this difficult process.
COVID-19 Notice: Normally you would receive your DD214 per the schedule below. Unfortunately, these are not normal times. As a result, we do not know exactly when the agency will be able to return your documents to us.
We will notify and provide all requested DD214s when they are ordered at the same time if they are in the same location and for the same veteran. However, they may not all be available at the same time. If the DD214s are not in the same location, there is no additional per additional DD214. We will let you know if there are additional fees before we start the search.
COVID-19 Notice: Normally you would receive your DD214 per the schedule below. Unfortunately, these are not normal times. As a result, we do not know exactly when the agency will be able to return your documents to us.
Our process is easier and faster than dealing directly with the government. We physically stand in line, so you don’t have to. By working with us, your request is hand-submitted at the counter instead of the government’s large call center. Long hold times and unpredictable turnarounds are rare with our experts. Lastly we understand that oftentimes these are emergencies and take that responsibility seriously.
It might be if the veteran is recently discharged. You can get more information here https://www.archives.gov/veterans/military-service-records/
COVID-19 Notice: You may request a refund within 48 hours of your purchase for any reason and receive one but there will be a $25 non-refundable research fee. Thereafter, refunds will not be considered.
General Refunds: You may request a refund within 24 hours of your purchase for any reason and receive one. Refunds will not be issued in the event that a government agency provides written notice that there is no record of military service.